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"I never knew you could arrange a one time plow. I'm sold on Jake's plow service."
Paula, Truckee

Snow Plow Frequently Asked Questions


Why do I need Snow Removal Solutions?

Snow Removal Solutions offers the best value in snow removal in Tahoe Donner and Armstrong Tract. We are committed to our customers by offering an affordable service with the bonus of exceptional customer service and we are local here to Truckee. Quality, value and innovation — that's what makes us the best choice for your unforgettable snow removal experience.


We also believe that you should worry about your vacation not your driveway.


Why do I need a snow removal service?

A yearly snow removal service is for anyone who doesn't want to spend their time plowing their own driveway They are also for full time people that work all day and don't want to shovel when they get home. Living in Donner Lake or Armstrong Tract requires a full time commitment. That's where we come in to alleviate the stress of having to worry about your snow removal.


Do you have insurance?

Snow Removal Solutions carries a $1,000,000 liability insurance policy. All of our employees are also covered by a workers compensation policy.


Do you have a contractor's license?

Yes, our license number is 982498-A


Does your equipment continue to operate even in the rough wintry conditions of Tahoe Donner and Armstrong Tract?

Absolutely, it is the most reliable and most powerful snowblower that money can buy. Unlike the Holder tractors, the Trackless 8,000lb 110 horsepower snow blower with the 79" Snoquip blower head is by far the superior setup for what we call "Sierra Cement".  So, bring it on Mother Nature. Whatever you throw at us, we can handle.


How many plows do I get for the seasonal contract price?

You get an unlimited number plows from the first snow to May 1st.


When should I sign up for my service?

You should have your contract signed by no later than October 1st, but we do offer discounts for early signups by September 15th.


Do you accept credit cards?

We do accept credit cards; Visa, Master Card, American Express (surcharge applies), and for your convenience we offer the 'always secure' PayPal.


What if I want to call you on my way up to our cabin and I forgot to schedule a will call?

No problem. Because we live here and we are 100% local, we can plow you at any time. There is no need to call 2 or 3 days ahead of time. Call anytime. However, please note that after hours, same day, weekend, or holiday will calls are subject to additional fees.


Some of the advantages of the yearly contract are that your home is accessible year round for emergencies like water a pipe breaks, fires or it's nice to have the peace of mind knowing that your house looks like someone is living there all the time.


Do you offer any type of discounts?

We do offer discounts for early signup by September 15th so we can plan accordingly based on our workload to acquire equipment, staff, and other resources involved with day-to-day operations. Please never hesitate to call. We love our customers and we love to talk to them.


What time will my driveway be serviced by Snow Removal Solutions?

Our daily snow removal operations will begin when the snow has reach a depth of 4 inches in your area. The timing in your area may be different from one storm to the next. We usually start between 3am and 5am, but if it doesn't snow 4" by 3pm, we will commence route operations at 3am.


Why do you feel it is necessary to start your route so early in the am or in the middle of the night?

For the safety of the motoring public, the safety of our operators and equipment. We believe snow removal operations in the middle of the night are the most condusive to safety and productivity.


Do you offer a berm service after you have plowed my driveway once already?

Snow Removal Solutions cannot in any way coordinate efforts with the Town of Truckee. We do monitor their progress closely. Contingent on their progress, we will then make a decision to remove the berms or leave them for the next day of snow removal. But, please keep in mind we won't always be able to remove the berm the same day because of heavy snowfall, equipment malfunction, operator fatigue, or the inability to acecss your driveway due to delayed snow removal by the Town of Truckee,


What if you come plow my driveway and the the Town of Truckee plow berms me in?

We will make every effort to come back in the same day to remove the berm, but we won't always be able to drop everything we are doing to come right back. Your patience is greatly appreciated


Is my landscaping safe with your equipment?

It has never been in better hands. Our snow blowers will not damage your landscaping. Don't forget to tie off those trees and shrubs before it starts to snow.


What if my property gets damaged during the winter?

If the damage is due to our negligence we would be more than happy to repair or replace it free of charge. Please keep in mind there will be scuff mark in your driveway from the chains and normal snow removal operations. We will not be responsible for driveways that cannot withstand snow removal operations. Driveways that have "a ligaturing" or crumbling asphalt die to saturated base will not be replaced. We might repair it at our discretion.


Can you plow all the way to my garage door?

We can get about 2 feet from it. There will always be some shoveling to do. Welcome to snow country!!


Should I call to see if my driveway has been serviced by Snow Removal Solutions?

Although it is nice to hear from you, it is not necessary to call. We plow every driveway, every time even if no one is home.


What if there are cars parked in my driveway when my plow driver comes?

We will safely go around the cars or obstacles to clear as much of the driveway as possible. Then on our way back through, when all the cars are gone, we will clear the rest of the driveway. To get your money's worth, we ask that you park cars to one side of the driveway. This allows us to clear the most area the first time, giving you a place to move your car that is free of snow.


If there is 3 feet of snow in my driveway, and I need to leave, what should I do?

Chances are if there is 3 feet of snow on the road, it may not be safe to be on the road until the Town of Truckee clears the road. Please proceed with caution or wait until all the roads have been cleared


Should I wait for my my plow driver to plow before I leave?

We want you to enjoy your time away. We say, if it is safe go, then go and we will be by to clear the driveway.


What if I sell my home during the winter season?

Call us and we can pro rate your service or transfer it to another house


What if I don't want to put up my snow poles, will you provide this service and is there a cost involved?

There is never a cost involved in snow stakes. That is a service we provide free of charge. It allows our operators to get a chance to see your driveway first hand. If they are damaged or misplaced, call us and we will bring more.


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